U-Turn Conference
European handbook --> European Handbook German(PDF) --> European Handbook English(PDF) --> European Handbook French(PDF) --> European Handbook Spanish(PDF) European Handbook by Dagmar Hayen and Britta Seidl Opening speech --> Small Business Advice: Key Messages from Research (PDF) Presentation by Dr. Kevin Mole, scientist and lecturer at the Centre for Small and Medium Sized Enterprises at the University of Warwick, United Kingdom Workshop 1: "How to get hold on all the Data?" --> Business Debtline - Gathering the Data (PDF) Presentation by Nick Keith, BDL, United Kingdom --> How to get hold of all the data? (PDF) Presentation by Martin Jung, EVERS & JUNG, Germany --> Mentors I Emprenedors (PDF) Presentation by Antoni Angerri, Mentors I Emprenedors , Spain Workshop 2: "What makes a good advisor?" --> Business Debtline - How to recruit and train the adviser (PDF) Presentation by David Cheadle, BDL, United Kingdom --> ondernemersklankbord (PDF) Presentation by Maud Eyck, Ondernemersklankbord, The Netherlands --> What makes a good advisor? (PDF) Presentation by Christiane Siegel, G.I.B., Germany Workshop 3: "How to motivate your client?" --> Do we know our clients? (PDF) Presentation by Klaas Molenaar, Triodos Facet, The Netherlands --> How to motivate our clients? (PDF) Presentation by José Maria Menéndez, Trans-Formando, Spain --> run & help (PDF) Presentation by Annette Böhm, run & help, Germany Workshop 4: "How to build up a positive relationship to your loan client?" --> Crisis Management in SMEs (PDF) Presentation by Dr. Jochen Struck, KfW, Germany --> Finnish turnaround model (PDF) Presentation by Tuula Pulkkinen, Finnvera, Finland --> MFIs ans Business support services (PDF) Presentation by Alice Penet, Adie, France --> Microempresa en Accion (PDF) Presentation by Jordi Purrà, Un Sol Món, Spain